Troubleshooting Guide

Is your modem functioning correctly? Check by trying to connect to the Internet with another application.
Is your telephone/data/cable line connected to your PC?
Have you dialed into your ISP and established a connection?

PROBLEM	POSSIBLE SOLUTION
Cannot Connect Error Message	Complete the ISP checklist above. If you’re using behind a firewall or proxy server environment (which are common in the workplace), contact your Network Administrator and go to the Menu Bar and choose Settings > General to correctly configure the software.
Invalid Password or ID	StreetSmart Pro requires a Schwab logon ID (Social Security Number or self-selected User ID) and password not your Schwab account number and password. Contact your Schwab Active Trader Broker if you need assistance setting up your logon ID.
Disconnected from Data Servers Data Is Not Updating	If you lose your connection, the software will automatically try to reconnect any lost connections. If the automatic reconnection was not successful, go to the Main Menu Bar, click Help > Reconnect to Servers. If the problem persists, log off (File > Logoff) then log back on (File > Logon). Contact your Schwab Active Trader Broker if you are still unable to connect. Complete the ISP checklist above.
Charts Not Printing Clearly	Try changing the background color to white for a clearer image.