Troubleshooting FAQ

For most clients, the download of StreetSmart Edge will be approximately 20MB.

To ensure a stable, easily customized platform, StreetSmart Edge was created within the .NET Framework. In order for StreetSmart Edge to work on your computer, you must have the .NET Framework installed.

This portion of the download is approximately 197MB, however if you already have .NET Framework, it will not be reinstalled.

You may not always be able to see your complete layout when you logon, depending on the individual computer.

For example: If you saved a layout with the maximum number of Watch Lists while you were working on your primary PC, it may not be accessible on your laptop if the system specifications are different. In this example, if your laptop has less memory and speed than your primary PC, you may see a scaled down version of your layout when logging on from your laptop. The full version will remain available, and you can access it when using a computer that meets the minimum system requirements.

The upgrade requests are a security function of the Windows 7 operating system. These requests will appear in a pop up box titled User Account Control. You must click Yes to allow StreetSmart Edge to run.

Windows 7 incorporated this manual approval process to ensure that only applications trusted by the user may be added. We anticipate that in future releases, you will not see as many upgrade requests.

Generally, if your trading buttons are grayed out, there is a restriction that has been placed on your account. The most common restrictions are placed by Margins as a result of trading violations.

If you are unable to use the Buy or Sell keys, please contact us at 1-800-435-9050. If there is an urgent trading matter, a broker may be able to place the trade for you. They will also contact Margins on your behalf and make sure that your trading buttons are re-enabled if possible.

Generally, orders may be canceled if the trades would overspend the account. This issue will most frequently be seen in accounts that have trading restrictions. Since Schwab is not a cash up front firm, you are usually able to place trades in excess of the balance, with the understanding that the trade will be paid for by settlement.

However, if your account is restricted due to a trading violation, you may not be able to place orders in excess of your balance. Please make sure that you carefully monitor your balances, and do not overspend your account.

This message is most commonly encountered when you already have an order outstanding for the position. Occasionally, clients place GTC orders, or Day orders at the beginning of the day, and forget that there is an open order covering the position.

If you receive this message, please check Order Status to ensure that you do not already have an order. If you do have an open order, you can change the existing order or cancel and replace it.