You will have to subscribe to Level II data as an addition to your Schwab.com account. For information, in your StreetSmart Pro menu bar, click Schwab.com > Subscribe to Level II.
Market Makers and ECNs are only shown when you are viewing a NASDAQ security. These will not be shown when you are viewing a Listed security unless you are using the Direct ECN quotes. All StreetSmart Pro® users can use the Direct ECN quotes, but not all StreetSmart Pro users are eligible for Level II quotes. For more information on eligibility for Level II, please contact your Schwab Active Trader team.
To access the Direct ECN quotes, go to Settings > General > L2 Data tab and select from the available ECNs. Direct NSDQ and ARCA quotes are normally available for any NASDAQ or Listed security.
Copyright ©Charles Schwab & Co., Inc. 2011. All rights reserved. Member SIPC. (0411-2708)